Apollo Carpets & Flooring - Carpets, Vinyl, Wood Floors, Laminate Floors, Curtains, Altro Whiterock   Tel: 01594 842600   Fax: 01594 844172   Email: info@apollo-carpets.co.uk

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Carpets | Vinyl | Wood | Wood & Laminate | Beds & Mattresses | Curtains | Altro Whiterock

Carpets Vinyl Wood Floors Beds and Mattresses Curtains

Altro Whiterock

Apollo carpets & flooring ltd


Terms & Conditions

1.0 Interpretation

- "Customer" shall be the person or company who accepts a quotation for the installation of the goods or services.
- "Goods" shall be the products that Apollo Carpets & flooring Ltd. is to supply.
- "Contract" shall be the Contract for the Services offered by the Company
- "Company" shall be Apollo Carpets & flooring Ltd.
- "Completion" shall be the final date at which the flooring installation is completed.
- "Fitter" shall be the person sent by the Company to fit the flooring
- "Price" is the total price for the services offered by the Company
- "Services" shall be the flooring installation work carried out by the Company on behalf of the Customer- - "Estimate" Price for supply materials and labour to install flooring

2.0 Basis of the sale

The Company shall sell and the Customer shall purchase the Services as detailed in the Contract and mutually agreed by the Company and the Customer. The Customer/ main shall read these Terms and Conditions thoroughly before agreeing to any services offered by the Company. By agreeing to the services offered you are agreeing to these Terms and Conditions. If the Customer has any confusion over any of the Terms and Conditions, he/she must clarify this before they agree to the Services.

The Customer's signature or a work order on the Contract constitutes as a legally binding order by the Customer or a work order with a purchase order number.

Only the work detailed in the Contract will be carried out by the Company or its sub contactors. Any additional works carried out will be at an additional cost agreed with the customer prior to floor installation.

3.0 Price

The Customer shall agree to pay the Company the Price as mutually agreed on the written Contract. The price shall remain fixed for 30 days from the date of the Contract. The Company reserves the right to change the prices of its services from time to time to reflect the change in living costs or suppliers costs.

The price estimate is on the agreement that the Fitter or Apollo Carpets will find no faults or hindrances before fitting takes place. Any unforeseen obstacles could result in the termination of the Contract or new Pricing. The Company reserves the right to amend the Contract by the amount of any extra costs arising or incurred by the Company occurring before completion of the works as specified in the Contract.

4.0 Terms of Payment
Payment is due with 30 days of invoice, only if agreed at start of any contract between main contractor and Apollo carpets can it extend further then 30 days.
In the event that any of the payment is not be paid within 30days of the due date, 2.5% per month will be add to the bill.
Any outstanding settlement figure by main Contractor must be for filled with in 1year of invoice date.

5.0 Floor Installation and Completion

Installation of the Goods shall be undertaken by the Company strictly in accordance with. And British standards BS8203 the installation of resilient floorcoverings. BS5325 the installation of textile floorcoverings and these terms and conditions.

The Customer must ensure all rooms are cleared prior to floor installation unless costed for. If rooms are not cleared, the Company takes no responsibility for damage that may occur to furniture, walls, doors etc as a result of the Fitter having to clear the rooms. The Fitter reserves the right to refuse to fit the floor due to the rooms not being cleared. The Company will then arrange another time for the Fitter to return to fit the floor. This will therefore incur an additional cost to the Customer for wasted time and wages.

If work can not be commence on arrival due to sub floor problems etc This will therefore incur an additional cost to the Customer for wasted time and wages.

Any change in material or colour once ordered cannot usually be changed, but some times can be restocked for a small fee dependent on manufactor.

Completion of the Contract shall take place on completion of the floor installation and the Customer will Sign off the work.

Any changes to the original Contract will be agreed and signed off by the Customer before they are carried out. Any disputes after this Sign off will not be rectified.

Due to the cost of loading and landfill tax, carpets and old flooring that is uplifted in order for the new floor to be laid will not be removed by the fitter. It is up to the Customer to dispose of his/her own waste. Flooring and Rubbish will only be removed if this has been priced into the Contract.

It is the Customers responsibility to make sure the sub floor is in the correct condition to lay on. If a survey is not carried out the Company accepts no responsibility for any movement etc to the floor as a result of damp or uneven flooring.

6.0 Company's and Customer's rights to cancel

When an order is placed a contract exists between the customer and Apollo Carpets & flooring Ltd .Cancellations are not normally acceptable, if a customer cancels and
Materials have been ordered, materials may able to be restocked for a small fee, if not the customer will be charged to the value of the goods.

7.0 Warranties and Liabilities

All Services are guaranteed for 1 year from the date of floor installation. Material is guaranteed by manufactures warranties.

The Company shall be under no liability whatsoever in respect of any defect arising from subsidence or building movement. Nor shall the Company be under any liability for movement due to damp. It is the Customers responsibility to get the sub floor checked by a qualified surveyor prior to installation and to make sure the sub floor is in the correct condition to lay on.

The Company shall be under no liability under the above warranty, condition or guarantee if the Price of the Contract is not paid on the due date from the date that the payment is due until such a time as the Price is paid in full. The Customer’s statutory rights are not affected. If the Customer has any doubts as to their statutory rights they should seek independent legal advice.

8.0 General

This Contract shall be subject to the jurisdiction of the U.K courts and constructed according to relevant UK law.

The company reserves the rights to change these Terms and Conditions from time to time. This will not affect the Terms and Conditions that are agreed by the Customer.


1. Payment
"Goods" means all or any of the items listed on the invoice. Payment must be at point of sale
or on delivery of goods. When orders have to be placed for goods that are not in stock a deposit of 25% must be paid in advance.
2. Website Inaccuracies
All sizes quoted are approximate. Display products in store and on the website are examples of the finished product. Goods may have a slight variation in colour, finish, shade and grain. Wood materials may have minor technical differences and their appearance may differ slightly from the goods shown. Any changes will be of an equal or higher standard to those displayed.
3. Access
We will place the Goods in the room of your choice at the delivery address, provided that
the room is clear; and the route from the delivery vehicle to the room is also clear.
It is your responsibility to ensure that the Goods will fit into the intended room and that they will pass through all doorways, stairs, gates, alleyways and any other physical features between the delivery vehicle and the room, without specialist lifting equipment.
Where access is not possible when we attempt to deliver, alternative arrangements will be considered at your expense.
For the purposes of this contract, the term “clear” will include being free from any property which may be damaged when making the delivery.
It is your responsibility to inform us, prior to delivery (see contact details below) of all issues which may affect the delivery and to overcome those issues.
Cancellations cannot be accepted on the grounds that the goods will not fit into the location or access to the location is not possible. At our discretion we may offer alternative goods of an equal or higher value, but in the case of higher value goods you will be required to pay the difference in value before delivery.

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